PLEASE NOTE THAT COVID-19 RESTRICTIONS ARE AGAIN IN PLACE WORLDWIDE OWING TO THE RAPID SPREAD OF OMICRON VARIANT. THEREFORE, THE ORDERS MAY GET DELAYED TO AN UNUSUAL PERIOD.
Our shipping rate is fixed for all orders i.e Flat rate = $9.99. The products available in stock are usually shipped within a minimum of 5 working days. Please note that, products such as Ranboo Duality Hoodie and Ranboo Varsity Jacket may require processing time of 7 – 14 days as they are high in demand and requires restocking. There is no limit of order size and amount.
Please allow minimum of 5 working days for processing of the order
The subjected delivery time is usually around 2-4 weeks (excluding processing time) to almost all countries. The tracking code will be provided to you with order confirmation and shipping email which you can track online anywhere. Orders will be delivered to your home. In case you don’t receive your order and the tracking code says ‘delivered’, you can check your nearest post office. Note: We ship the products all over the world, all shipments are made from Asia. Please note that the above mentioned times are subject to change in the Christmas and holiday seasons.
We are responsible for all our products and provide full customer satisfaction. If your product is faulty, you can return them within 15 days of receiving time. You will have to pay the shipping fee to get it back to us and you will get your refund.
Our policy lasts 15 days. If 15 days have passed from the delivery date, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a Return, the product must be unused and undamaged. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
– Do not send your purchases back to the label shown in the shipping package –
There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 15 days after delivery.
Once you have received and checked your return, we will send you an email to notify you that we have received your returned item. We’ll also let you know whether to accept or decline your refund. If approved, your refund will be processed and the credit will automatically be applied to your original credit card or form of payment, within a certain number of days. Late or lost refunds (if possible) If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before the refund is officially published. Then contact your bank. There is often some processing time before recovery is released. If you have done all of this and haven’t received your money yet, contact us at: [email protected]
Items displayed (if possible): Only items bought on normal price can be refunded, unfortunately the sales items cannot be refunded.
Exchanges (if any): We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at: [email protected]
To return your product, email us at: [email protected] You will be responsible for paying your own shipping cost for returning your item. Shipping costs are not refundable. If you received a refund, the return shipping cost will be deducted from your refund amount. Depending on where you live, the time it takes for your mutual product to arrive may vary. If you’re sending an item in excess of $ 75, you should consider using a shipping service to track or purchase a shipping insurance. We do not guarantee that we will receive your returned item.
Kindly Contact Us before returning any items. We will provide you with all the necessary details! Happy shopping!